Support

How can we help?

The most common questions are answered right here. If not, we are one email away.
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Write to us

Questions, feedback or a fact we should include? We usually reply within two working days.
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Found a mistake?

A fact that is wrong, or something stuck in the app? Tell us, accuracy is sacred around here. We follow up on every report.
Help

About the app

Facts that grabbed you come back on scientifically sensible days as a short question. You try to remember, flip the card, and see the answer. The more confident you are, the longer the intervals get. Knowledge sticks instead of fading.
That is deliberate. Your daily stack is finite on purpose. Once you are through, that is it for today, no endless feed. A fresh stack is waiting tomorrow.
No. Factucate is completely ad-free, including the free version. No banners, no sponsored facts, nothing that hijacks your focus.
Yes. Once your daily stack is loaded, you can read it without any connection, on a plane, in the subway or in a dead zone.
In the settings you can switch between English and German. Every fact exists in both languages, the switch applies instantly.
At launch, Factucate is available for iPhone. More platforms are on our minds, but we are not promising anything yet.
Nothing. A streak is pure decoration here and never locks away content. Take a day off and everything just continues as normal. We want to inform, not pressure you.
Please do. If you have a great fact on hand or spotted a mistake somewhere, write to hell@factucate.com. Accuracy is sacred around here, we follow up on every hint.
Account & billing

Account, pricing & data

Yes. An account keeps your collection and your review progress safe and in sync across your devices. You sign in with Apple, Google or email, free and in seconds.
No. The daily stack, all deep dives and every review are free for good. Premium is optional and only extends the app. Details on the pricing page.
Premium runs through your App Store account. That is where you manage and cancel anytime, effective at the end of the term, with no notice period and no phone call.
In the app under Settings, Account, Delete account. That permanently removes your account and all associated data. If you no longer have access to the app, write to hell@factucate.com and we will take care of it for you.
Your data is encrypted in transit and stored in the EU (Frankfurt, Germany). We do not sell any of it. All details are in the Privacy Policy.

Still got a question?

Just write to us, we do not bite.